Fondazione Bruno KesslerFondazione Bruno Kessler

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Spotlight on IT services

  • Communication

    Communication

    FBK offers a fast, high-storage, safe e-mail system, with centralized and customizable antivirus and antispam services, accessible from any device (PCs, tablets, smartphones), from any client, and any network. The system also provides management of calendars, contacts, meetings, activities, mailing lists, both personal and shared. It offers as well a number of audio and video conferencing systems based on IP protocols.
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  • Data center

    Data center

    The data center, located at the Povo site, is the pulsating heart of the Foundation’s scientific and technological infrastructure. It provides information support for the most ambitious and advanced projects and has been designed to be reliable, expandable and modular. Particular attention has been paid to energy efficiency by using modern technologies of free cooling and heat recovery.
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  • Hardware resources

    Hardware resources

    Desktops and laptops, managed centrally or individually, tablets, smart phones and in general any device that supports Ethernet or WiFi 801.b/g/n can be connected on the different networks present at FBK. The centralized printing service allows users to print from all the networks on over a hundred of printers located throughout FBK.
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  • HPC system

    HPC system

    FBK is equipped with a high-performance computing (HPC) system in support of research units and centers that collaborate with the foundation. This type of system allows the solving of complex computational problems and the processing of high-intensity data in different disciplines, while reducing processing time.
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  • Networks and Internet

    Networks and Internet

    Several cable and WiFi networks with credential type based differentiated access are available At FBK. Access is available both from FBK offices and remotely through a Virtual Private Network (VPN). WiFi networks are federated with Eduroam, FreeLuna and Trentino Network to allow access with FBK credentials.
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  • Software resources

    Software resources

    Major operating systems (Windows, Linux, MacOS) are supported at FBK and applications can be either purchased or rented at very low rate special contracts for education and research. All centrally managed PCs are automatically updated and checked. Additionally, a server allows even remote use of Ms Office to Linux users.
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  • Storage and  Network services

    Storage and Network services

    FBK can count on several file servers, Windows and Linux, and a SVN server, all accessible from local or remote networks, on which users can store documents and files. To ensure file availability, servers are replicated in another data center every two hours and copied onto magnetic tape every night. Virtual servers are available for special needs.
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  • Websites and applications

    Websites and applications

    A number of platforms are available for website creation and management (Drupal, SharePoint, Wikis). They are managed by the Technology Innovation unit as far as technology tools are concerned and by the communications unit for all content related issues.
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Announcements

  • Installation of the new IP phones
    Thu, 19 Apr, 2012
  • Migration of FBK's telephony services into a Unified Communications system
    Mon, 16 Apr, 2012
  • "User satisfaction survey - Technology Innovation - 2012" results summary
    Mon, 26 Mar, 2012
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News

  • Microsoft Updates
    Fri, 4 May, 2012
  • Microsoft Updates
    Fri, 6 Apr, 2012
  • Microsoft Updates
    Fri, 9 Mar, 2012
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Our services

  • Communication

    Communication

    E-mail | E-mail aliases | Videoconference | Audio conference | Mailing lists | Smartphones
  • Data center

    Data center

    Data center
  • Hardware resources

    Hardware resources

    Printers and scanners | Managed computers | Laptops not managed centrally
  • HPC system

    HPC system

    The Kore cluster | Administration | HPC FAQ
  • Networks and Internet

    Networks and Internet

    Remote access to FBK trusted networks | The FBK networks | WiFi Federations | Internet access
  • Software resources

    Software resources

    Software support and installation | Office application server | Antivirus
  • Storage and  Network services

    Storage and Network services

    SVN Server | File servers | Backup | File sharing | Virtual Servers
  • Websites and applications

    Websites and applications

    Web sites | Issue tracking system

Getting started

Everything you always wanted to know about SIT services* (*But were afraid to ask)

Recent FAQs

  • I need the last version of Firefox, what should I do?
  • I'm unable to authenticate. What can I do?
  • What is the difference between the full and lite versions of OWA?
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Where do you want to go?

Storage and Network services Websites and applications HPC system Communication Software resources Hardware resources Data center Networks and Internet

Need help?

Send your request of intervention to gsc@fbk.eu
Here you can find our business hours
Our Service Level Agreement is available here.
Here you can find our Service Charter.
Read here our Policy for the use of IT systems.

Statistics

Ticketing system info

0 pending assignment
133 in progress
2469 closed in 2012

Intervention history

© 2008-12 Fondazione Bruno Kessler | Sede legale: Via S. Croce 77 - 38122 Trento - Italy | Tel.: +39 0461 210111 | P. IVA: 02003000227