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SoftPhone

What is a softphone?
Softphone is a software that allows for remote use of your FBK phone.

How can I use it?
You need to set your phone password on my.fbk.eu/softphone and then install one of the software programs listed below.

Windows

X-Lite
Please go to Preferences menu and click on Accounts button.
Add a new SIP account by pressing the plus button

Configuration:

  • Account name: user choice (e.g. My FBK Number)
  • Protocol: SIP
  • In General tab
    • User ID: your own internal telephone number. (last 3 or 4 digits) (e.g. 808)
    • Domain: extsip.fbk.eu
    • Password: your soft-phone password (https://my.fbk.eu/app/#myphone-softphone
    • Display Name: user choice (e.g. My FBK Number)
    • Authorization name: your username (e.g. cozzaglio)
  • In Topology tab
    • Server address: empty
    • User name: your own internal telephone number.(last 3 or 4 digits) (e.g. 808)
    • Password:empty

OSX

ZOIPER Communicator
Please go to Preferences menu and click on SIP accounts
Add a new SIP account by click on Create new SIP account
Enable Show advanced options

Configuration:

  • Domain: extsip.fbk.eu
  • Username: your own internal telephone number. (last 3 or 4 digits) (e.g. 808)
  • Password: your soft-phone password (https://my.fbk.eu/app/#myphone-softphone
  • Caller ID Name: your own internal telephone number. (last 3 or 4 digits) (e.g. 808)
  • In Advanced account options
    • Auth. username:your username (e.g. cozzaglio)
    • Do not use outbound proxy
    • Do not use STUN

Linux

Ekiga
Click on Edit menu and click Accounts. Then add a new SIP account

Configuration:

  • Name: user choice (e.g. My FBK Number)
  • Registrar: extsip.fbk.eu
  • User: your own internal telephone number.(last 3 or 4 digits) (e.g. 808)
  • Authentication User: your username (e.g. cozzaglio)
  • Password: your soft-phone password  (https://my.fbk.eu/app/#myphone-softphone

Android

CSipSimple
Add a new Account using the Advanced option

Configuration:

  • Account name: user choice (e.g. My FBK Number)
  • Caller ID: your own internal telephone number.(last 3 or 4 digits) (e.g. 808)
  • Server: extsip.fbk.eu
  • Username: your own internal telephone number.(last 3 or 4 digits) (e.g. 808)
  • sip authentication ID: your username (e.g. cozzaglio)
  • password: your soft-phone password  (https://my.fbk.eu/app/#myphone-softphone

Please add a filter for replace '+' with '00'. For instruction please read this site

iOS

Join softphone
Add new Account using the Accounts option.

Configuration:

  • Username: your own internal telephone number.(last 3 or 4 digits) (e.g. 808)
  • Password: your soft-phone password  (https://my.fbk.eu/app/#myphone-softphone
  • Auth. Username: your user name (e.g. cozzaglio)
  • Display name: user choice (e.g. My FBK Number)
  • Domain: extsip.fbk.eu
  • SIP server port: 5060

Notes:

  • This service is available only if you have a personal FBK phone number
  • When you use this service, all calls made ​​and received, go through the FBK switchboard. This means that the person who receives your call will see your FBK phone number (example 0039 0461-314xxx)
  • Rates:
    • for calls to an internal FBK phone number (Free)
    • for calls to an external FBK phone number (local, long distance or international call): same as your office phone
    • Warning!! If you are using a 3G mobile network you could incur in additional costs. Please check your data plan. If you use this service on a free WiFi network you will not have additional costs.
  • To avoid improper use of your FBK phone number please keep your phone password secret
  • The password must be composed with the rules described here. It does not have an expiration date.