You are here

Basic principles

The services provided are intended to meet the needs of users.

Services are provided in accordance with the principles of participation, transparency, equality, impartiality, continuity, efficiency and effectiveness.

  • Participation: the SIT and the research department collaborate in defining strategies for the evolution of IT systems and the FBK research network.
  • Transparency: the SIT undertakes to communicate with users as clearly as possible and to evaluate and respond promptly to complaints, proposals, suggestions, requests for clarification and advice from users.
  • Equality: the same rules apply for the provision of services to all users. 
  • Impartiality: in its conduct towards users, the SIT observes the principles of objectivity, neutrality and impartiality.
  • Continuity: the SIT undertakes to provide regular, continuous and uninterrupted services. The provision of services may only be interrupted due to:
    • infrastructure faults in the FBK network or interconnected operators;
    • maintenance to ensure systems function correctly;
    • force majeure events.
  • Efficiency and effectiveness: the SIT pursues the objective of continuously improving the efficiency and effectiveness of services, and adopts the most appropriate technological, organisational and procedural solutions for this purpose.